Frequently Asked Questions

We have selected the questions we receive most often so you can explore and find the answers you need.

Machines

Does the machine have a safety system?

Yes. All machines sold by Bralyx have safety systems that protect the operator and comply with applicable local standards.

Is the machine easy to clean?

Yes. Parts that come into contact with food can be removed for easier cleaning and sanitation.

How many hours a day can I operate the machine?

Some machines can operate for up to 16 hours a day, depending on the model.
Click hereand contact our Customer Relations team for more details.

What voltage does the machine use?

Bralyx machines are generally supplied in 220 volts.
Depending on the model, we offer 220V single-phase, dual-voltage (110/220V single-phase), and 220V or 380V three-phase options.Click hereand contact us to learn more.

Is the machine durable?

Yes. The machines are built with 304 stainless steel for greater durability and strength.

Does the machine comply with workplace safety standards?

Yes. All Bralyx machines prioritize operator safety and follow the applicable regulations and required certification standards.

Click hereand contact our Customer Relations team to learn more.

Where can I see a machine in operation?

At our showrooms in São Paulo (Brazil), Pero Pinheiro (Portugal), Bedford (England), and Lakeland (USA), as well as through partners in Brazil and around the world. Simply schedule a visit with our sales teamhere.

You can also see our machines operating at industry trade shows around the world. Check our trade show calendar.

Can the forming machine also produce sweets?

Yes. Our forming machines can also produce sweets and cookies. Follow the link to explore the availablemodels here.

Products

Does Bralyx provide recipes?

Yes! Bralyx provides a variety of savory and sweet recipes on ourcYouTube channelfor the general public.

We also offer a complete, exclusive recipe collection to our customers. If you are a Bralyx customer,click hereto request the exclusive material.

Can my product or recipe be made with the machine?

Let’s test it!

Our showroom and technical team are available to test and evaluate different recipes.click hereto schedule your appointment.

Will my product change significantly when made by machine?

No. In some cases, a small adjustment to the product texture may be required.

How to Buy

Do you sell throughout Brazil?

Yes. Bralyx sells machines throughout Brazil and worldwide.

Do you sell to other countries?

Yes. Bralyx is present in more than 80 countries and is prepared to export worldwide.

Do you sell only to companies?

No. Bralyx also sells to individuals.

What financing options are available?

Bralyx offers several payment options in Brazil, including BNDES Card, PROGER, FINAME, CDC, credit card, and others.

Contact our financial or sales team for more informationhere.

Does Bralyx offer machines for people starting a business?

Yes. Bralyx offers compact machines that are ideal for anyone getting started.Learn more here.

Do the machines have a warranty?

Yes. All Bralyx machines have a one-year warranty, consisting of three months of statutory warranty and nine months of contractual warranty.

In addition, the MAXIFORM line includes an extra four-year warranty for stainless-steel components.

If you are already a customer in Brazil or abroad, consult the Warranty Terms supplied with your machine. If you no longer have them, request a copy from Customer Serviceby clicking here.

Does Bralyx provide training?

Yes. Bralyx provides training to all customers, either in person or online through the BRALYX ACADEMY platform (app or website) or by video call.

Click hereto check the options available for your machine model and region.

Can training take place at my business?

Yes. We offer several training formats, including in-person training.Click hereto check the options available for your machine model and region.

Do the machines require installation?

Installation requirements depend on the machine you purchased.

If your machine does not require installation by a specialized technician, your sales representative will let you know.

In this case, we provide free access to our platformACADEMIA BRALYX,with a series of OPERATING GUIDANCE videos and INFORMATIONAL CONTENT to help you operate the equipment.

If your machine requires installation, contact our Customer Service team as soon as you receive it throughour official channelto schedule the service.

Even if your machine does not require installation, our technical team will be available to support the start of your operation.

Customer Service and Support

My machine has a problem. What should I do?

If you own a Bralyx machine and need help, contact us through our service channels. We are available Monday through Thursday from 8:00 a.m. to 6:00 p.m. and Friday from 8:00 a.m. to 5:00 p.m. (Brasília time).

WhatsApp:https://wa.me/551150722099
Phone: +55 11 5072-2099
Email: tecnica@bralyx.com (Brazil) or technicalsupport@bralyx.com (international)

My machine does not require installation, but I have questions about operating it.

Contact Customer Serviceby clicking here.

I need additional training. What should I do?

Click hereto receive assistance.

How can I buy replacement parts or accessories?

To provide our customers with the best service, we handle replacement part and accessory orders through a dedicated process.

To purchase a part, contact our Service Departmenthereand select the appropriate service option:

3 – Customer Service / Parts / Technical Assistance– For delivery in Brazil.
4 – Technical Assistance– For delivery to other countries.

Provide the machine serial number and delivery address. We will be happy to assist you!

I lost a part. How can I replace it?

In this case, simply contact our Service Departmenthereto purchase the replacement part.and select the appropriate service option:

3 – Customer Service / Parts / Technical Assistance– For delivery in Brazil.
4 – Technical Assistance– For delivery to other countries.

Provide the machine serial number and delivery address. We will be happy to assist you!

I have questions about making my product. What should I do?

Contact our Customer Service Departmenthereto receive all the guidance you need. Click the linkand select the appropriate service option:

3 – Customer Service / Parts / Technical Assistance– For machines operating in Brazil.
4 – Technical Assistance– For machines operating in other countries.

Provide the machine serial number and tell us how we can help. We will be happy to assist you!

I am having trouble making a payment (expired link or lost payment slip). What should I do?

Click the linkhereandselect option 5 – Finance Department (Payments), provide the CPF or CNPJ registered with the purchase, and tell us how we can help. We will be happy to assist you.

My machine has arrived. What should I do?

Contact our Customer Service Departmenthereandselect the appropriate service option:

3 – Customer Service / Parts / Technical Assistance– For machines to be used in Brazil.
4 – Technical Assistance– For machines to be used in other countries.