Bralyxpedia

Yes. All machines sold by Bralyx have safety systems that protect the operator and comply with applicable local standards.

Yes. Parts that come into contact with food can be removed for easier cleaning and sanitation.

Some machines can operate for up to 16 hours a day, depending on the model.
Click hereand contact our Customer Relations team for more details.

Bralyx machines are generally supplied in 220 volts.
Depending on the model, we offer 220V single-phase, dual-voltage (110/220V single-phase), and 220V or 380V three-phase options.Click hereand contact us to learn more.

Yes. The machines are built with 304 stainless steel for greater durability and strength.

Yes. All Bralyx machines prioritize operator safety and follow the applicable regulations and required certification standards.

Click hereand contact our Customer Relations team to learn more.

At our showrooms in São Paulo (Brazil), Pero Pinheiro (Portugal), Bedford (England), and Lakeland (USA), as well as through partners in Brazil and around the world. Simply schedule a visit with our sales teamhere.

You can also see our machines operating at industry trade shows around the world. Check our trade show calendar.

Yes. Our forming machines can also produce sweets and cookies. Follow the link to explore the availablemodels here.

Yes! Bralyx provides a variety of savory and sweet recipes on ourcYouTube channelfor the general public.

We also offer a complete, exclusive recipe collection to our customers. If you are a Bralyx customer,click hereto request the exclusive material.

Let’s test it!

Our showroom and technical team are available to test and evaluate different recipes.click hereto schedule your appointment.

No. In some cases, a small adjustment to the product texture may be required.

Yes. Bralyx sells machines throughout Brazil and worldwide.

Yes. Bralyx is present in more than 80 countries and is prepared to export worldwide.

No. Bralyx also sells to individuals.

Bralyx offers several payment options in Brazil, including BNDES Card, PROGER, FINAME, CDC, credit card, and others.

Contact our financial or sales team for more informationhere.

Yes. Bralyx offers compact machines that are ideal for anyone getting started.Learn more here.

Yes. All Bralyx machines have a one-year warranty, consisting of three months of statutory warranty and nine months of contractual warranty.

In addition, the MAXIFORM line includes an extra four-year warranty for stainless-steel components.

If you are already a customer in Brazil or abroad, consult the Warranty Terms supplied with your machine. If you no longer have them, request a copy from Customer Serviceby clicking here. 

Yes. Bralyx provides training to all customers, either in person or online through the BRALYX ACADEMY platform (app or website) or by video call.

Click hereto check the options available for your machine model and region.

Yes. We offer several training formats, including in-person training.Click hereto check the options available for your machine model and region.

Installation requirements depend on the machine you purchased.

If your machine does not require installation by a specialized technician, your sales representative will let you know.

In this case, we provide free access to our platformACADEMIA BRALYX,with a series of OPERATING GUIDANCE videos and INFORMATIONAL CONTENT to help you operate the equipment.

If your machine requires installation, contact our Customer Service team as soon as you receive it throughour official channelto schedule the service.

Even if your machine does not require installation, our technical team will be available to support the start of your operation.

If you own a Bralyx machine and need help, contact us through our service channels. We are available Monday through Thursday from 8:00 a.m. to 6:00 p.m. and Friday from 8:00 a.m. to 5:00 p.m. (Brasília time).

• WhatsApp:https://wa.me/551150722099
• Phone: +55 11 5072-2099
• Email: tecnica@bralyx.com (Brazil) or technicalsupport@bralyx.com (international)

Contact Customer Serviceby clicking here.

Click hereto receive assistance.

To provide our customers with the best service, we handle replacement part and accessory orders through a dedicated process.

To purchase a part, contact our Service Departmenthereand select the appropriate service option:

• 3 – Customer Service / Parts / Technical Assistance– For delivery in Brazil.
• 4 – Technical Assistance– For delivery to other countries.

Provide the machine serial number and delivery address. We will be happy to assist you!

In this case, simply contact our Service Departmenthereto purchase the replacement part.and select the appropriate service option:

• 3 – Customer Service / Parts / Technical Assistance– For delivery in Brazil.
• 4 – Technical Assistance– For delivery to other countries.

Provide the machine serial number and delivery address. We will be happy to assist you!

Contact our Customer Service Departmenthereto receive all the guidance you need. Click the linkand select the appropriate service option:

• 3 – Customer Service / Parts / Technical Assistance– For machines operating in Brazil.
• 4 – Technical Assistance– For machines operating in other countries.

Provide the machine serial number and tell us how we can help. We will be happy to assist you!

Click the linkhereandselect option 5 – Finance Department (Payments), provide the CPF or CNPJ registered with the purchase, and tell us how we can help. We will be happy to assist you.

Contact our Customer Service Departmenthereandselect the appropriate service option:

• 3 – Customer Service / Parts / Technical Assistance– For machines to be used in Brazil.
• 4 – Technical Assistance– For machines to be used in other countries.

Provide the machine serial number and tell us how we can help. We will be happy to assist you!